Director of Quality Assurance, Practice and Evaluation

Position Title: Director of Quality Assurance, Practice and Evaluation
Organization: Key Assets Canada
Location: Corporate Office, St. John’s, Newfoundland & Labrador
Position Type: Full-Time, Permanent, Senior Leadership

About Us
Key Assets Canada is a leading, national nonprofit foster care placement provider dedicated to ensuring safety, permanency, and well-being for children and youth in care. We are committed to trauma-informed care and providing high-quality wrap-around support to foster connections and culturally safe services leading to improved and enhanced outcomes for children and youth, while supporting families and kin.

Position Summary
Reporting to the Chief Executive Officer, the Director of Quality Assurance, Practice and Evaluation is a senior leadership position responsible for designing, implementing, and overseeing the quality assurance and compliance frameworks, practice standards, and program evaluation initiatives for Key Assets Canada. The Director will drive a culture of continuous improvement, ensuring all services aligned with provincial and federal legislation and regulations, licensing standards, and evidence-based, best practices.

As a Director of Quality Assurance, Practice and Evaluation, you will:

· Ensure quality assurance and compliance by leading, developing, and implementing agency-wide quality frameworks and audit processes to ensure compliance with provincial foster care legislation, regulations and organizational practice standards.

· Practice leadership by overseeing the development and maintenance of practice and operational policy manuals, as well as evidence-based, best-practice models and standards for employees.

· Engage in program evaluation and data collection by leading research, data collection, and evaluation of program outcomes to identify trends and service gaps, providing actionable reports to the CEO and senior management.

· Ensure risk management and safeguarding practices by overseeing risk management audits, annual reviews, as well as other reports and data compilation as directed by the CEO to ensure the highest quality and safety standards.

· Formulate training and capacity building byanalyzing performance gaps and providing training, coaching, and mentoring to employees on quality standards, best practice and trauma-informed care.

· Engage in stakeholder engagement opportunities and act as the liaison with provincial ministries and licensing bodies, community partners, and those others identified as significant to the vision, mission and values of the organization as directed by the CEO.

Required Qualifications:

• Education: Master’s degree in social work (MSW), Psychology, Business, or a related social science discipline.
• Experience: Minimum of 5 – 7 years of experience in a related sector, with at least 3 years in a senior leadership or management role, preferably in child, youth and family services and foster care. Experience in leading audit processes, root cause analysis, utilizing quality management platforms and tools, and continuous improvement methodologies, knowledge in audit management system standards (e.g., ISO-based frameworks),and other quality assurance management practices, as well as extensive knowledge of provincial and federal legislation governing child, youth and family services with an understanding of foster care licensing standards, regulations and legislation.
• Skills: Strong analytical, research, and data interpretation skills, including experience with electronic case management systems.
• Leadership: Demonstrated ability to lead change, manage complex initiatives, and foster an inclusive, learning-focused team culture.

Additional Requirements:

• Clear Certificate of Conduct and Vulnerable Sector Check.
• Child Protection Clearance Check granting clearance.
• Valid Drivers License and clear Drivers Abstract.
• Standard First Aid/CPR Certification.
• Valid proof of ability to work in Canada.

Why Join KANL?

· Competitive salary: $95,000 – $118,387.

• Comprehensive group benefits and RRSP matching program.
• Generous paid time off – 4 weeks annual leave and 7 days sick leave a year.

Make a Meaningful Impact

Join a team that is committed to listening deeply, acting compassionately, and creating brighter futures for children, youth, and families across Newfoundland and Labrador.

Apply today and help transform lives – one family at a time.

HOW TO APPLY:

Please send your resume by email to recruitment@keyassets.ca by April 29, 2026.

We thank all those who apply, however, only those selected for an interview will be contacted. No phone calls please.

At Key Assets, we commit to valuing diversity, inclusion, cultural sensitivity, respect and the need for accommodation during and following the selection process.